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After-hours lead capture

Never miss an after-hours lead

Visitors don’t stop asking questions when your team logs off. Zeltino answers them from your approved business knowledge, books meetings into your live availability, and takes callback requests, so the evening’s interest is waiting for your team in the morning.

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  • Answers from your own knowledge
  • Booking and callbacks in chat
  • Visitors see when you’re back

A visitor asks to be called back, leaves a phone number, and the request reaches the team.
The after-hours gap

Interest doesn’t wait for opening hours

Evenings and weekends are when many visitors finally have time to compare options. Without someone to answer, a promising visit usually ends in one of three ways.

  1. 01

    The question goes unanswered

    A visitor needs one detail before deciding. They find a contact form, no reply, and keep browsing elsewhere.

  2. 02

    The form arrives without context

    A next-morning message says “please call me” with no need, timing, or detail, so the first call starts from zero.

  3. 03

    The follow-up starts late

    By the time the team replies, the visitor’s interest has cooled and the conversation has to be rebuilt.

How Zeltino covers the evening3 steps

Answer, offer the next step, set the right expectation

01Answer

Answer while interest is high

Zeltino replies straight away, at any hour, using the website pages, FAQs, and policies you approve. When the available knowledge isn’t enough for a reliable answer, it follows the fallback you set instead of guessing.

  • Answers from approved sources only
  • Available every evening and weekend
  • A safe next step when it isn’t sure
02Next step

Turn the question into a booked next step

When a visitor is ready to talk, Zeltino offers the right meeting from your live availability, shown in the visitor’s own time zone, or takes a callback request with the details your team needs.

  • Booking from your real availability
  • Callback and enquiry requests in chat
  • Instant confirmation for the visitor
03Expectations

Tell visitors exactly when you’re back

Set your business hours and usual reply time. Outside those hours, visitors see when the team is back, converted to their own time zone, on the hand-off card, the request confirmation, and lead forms.

  • Working days, opening times, and time zone
  • A usual reply time, from minutes to a day
  • Only the contact details you actually need
The morning after

Start the day with context, not a cold inbox

Every after-hours request arrives as a lead with the original conversation attached, so the first reply can pick up where the visitor left off.

Conversation kept
See what the visitor asked and what Zeltino answered.
Contact details reused
Saved details carry over instead of being asked for twice.
Ready to route
Optionally create a ticket and file the conversation in a category.
Setup3 steps

Cover your evenings without new staff or night shifts

  1. 01

    Add your website

    Start from the pages, FAQs, and policies you already have, then review what Zeltino can use.

  2. 02

    Set hours and reply time

    Choose your working days, opening times, time zone, and the reply time visitors should expect.

  3. 03

    Choose the next step

    Offer a meeting from your calendar, a callback, or an enquiry, and decide which details to collect.

See where Zeltino fits your website

Start a 7-day free trial and set it up yourself, or book a short product demo to see Zeltino on your website first.

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  • Tailored to your website
  • No preparation required
  • No obligation
  • Launch in minutes. Add your website and start with the knowledge already there.
  • Test real conversations. See what visitors ask and how Zeltino guides them forward.
  • Judge it by outcomes. Review captured enquiries, bookings, and support conversations.

Frequently asked questions

Still have questions? Talk to our team about your website, integrations, or setup.

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