Book a demo Start free trial

Start free trial

Explore Zeltino

Turn every website conversation into the right next step

From the first answer to a qualified enquiry, support handoff, or booking, Zeltino gives your team one place to shape the conversation and what happens next.

Start free trial Book a demo

Start from your existing website
Works with your current site
Built around approved business knowledge

Product field guide06 connected capabilities

Zeltino ChatFlows workspace for building a conversation path from visitor intent to a configured action

Product field guide

Six connected capabilities. One customer journey.

Explore each part of Zeltino on its own, or see how they work together from the moment a visitor asks a question to the moment your team has something useful to act on.

01 / 06Knowledge & setup

Give every answer a trusted starting point

Add your website and approved text sources so Zeltino can understand your offer, policies, and customer-facing information before the first live conversation.

Start with what already existsUse public website pages as the starting point instead of rebuilding your knowledge from scratch.
Review the imported contextCheck the areas Zeltino has learned and refine what it should use before launch.
Define the fallbackChoose what happens when the available knowledge is not enough for a reliable answer.

Start with one URL, then refine.

Zeltino website links settings with imported pages from the company website, each marked complete — Quick setupWebsite knowledgeA clear starting point, not a blank canvas.

02 / 06Appearance & behaviour

Make the agent feel like part of your business

Control the visual identity, tone, instructions, and boundaries of the assistant so the experience belongs on your website—not in a generic chatbot template.

Match your visual languageSet colors, shape, agent identity, and the details visitors see in the widget.
Shape how it communicatesDefine a recognizable tone, conversation approach, and the guidance it should follow.
Preview before publishingSee how the configured widget and messages will appear before making changes live.

Your brand on the surface. Your rules underneath.

Agent settingsAppearance & identityEvery visible detail stays under your control.

03 / 06ChatFlows & automation

Build journeys around the outcomes you care about

Turn a useful answer into a useful next step. ChatFlows combine intent, questions, choices, and actions into a path that fits the way your business handles enquiries.

Start from visitor intentUse the reason behind a message as the starting signal for the right flow.
Ask only what mattersAdd choice and detail questions to understand needs without turning chat into a long form.
Branch toward the right actionContinue, capture details, send a configured message, or prepare a handoff based on the answer.

Flexible paths without a rigid script.

How ChatFlows keep track of the conversation

Zeltino automation builder with an AI intent trigger, branching questions, and lead capture actions — Automation builderTechnical issue flowEach branch follows a process you define.

One connected system

The conversation and the next action stay together

Each capability adds context to the next, so visitors get a coherent experience and your team receives something useful rather than another disconnected chat transcript.

01
Answer
Respond from approved business knowledge.
02
Understand
Recognize intent and ask the useful follow-up.
03
Act
Complete the configured flow or prepare a handoff.
04
Improve
Use conversation outcomes to refine the journey.

Zeltino booked meetings list showing meetings booked from chat with hosts, invitees, times, and status

04 / 06Capture & qualification

Collect better enquiries without breaking the conversation

When a visitor shows interest, Zeltino can ask the relevant follow-up questions, capture contact details, and preserve the context your team needs for a useful response.

Capture details in chatCollect contact information at the point where the visitor already understands the value of following up.
Qualify around your criteriaAsk about needs, timing, company context, or another signal that matters to your team.
Keep the conversation attachedCarry the original question and collected context into the next stage instead of starting again.

A lead arrives with a reason, not just an email.

Zeltino leads list with captured visitors, companies, qualification status, source form, and groups — QualificationContext-ready enquiryQualified details stay attached to the conversation.

05 / 06Inbox, alerts & team attention

Keep conversations, priorities, and context in one place

Review what visitors asked, see which conversations still need attention, and bring the right person in with the useful details already visible.

Bring important signals to the teamUse alerts for qualified leads, urgent requests, and other conversations the team should review.
Spot important signalsSee high-intent and lead-captured states alongside the conversation that created them.
Prepare a cleaner handoffGive the team the original exchange and captured context before they respond.

The team steps in with the full picture.

Zeltino conversation inbox with categories, intent labels, and an AI agent reply in a visitor thread — Conversation inboxPriorities & contextImportant conversations stay easy to find.

Conversation inboxPriorities & contextImportant conversations stay easy to find.

06 / 06Insights & performance

See what visitors need and where the journey can improve

Move beyond raw chat volume. Review conversations, AI replies, captured details, leads, and flow activity to understand which parts of the experience deserve attention.

Follow the important signalsCompare conversation, lead, flow, and captured-detail activity across a selected period.
Understand conversation qualityUse outcome ratios and trends to see whether interactions are becoming more useful.
Turn patterns into improvementsUse repeated questions and missed outcomes to refine website content, knowledge, and flows.

Measure more than how many chats happened.

Zeltino statistics dashboard showing conversations, AI replies, leads, flow answers, captured details, and quality trends — PerformanceConversation insightsFollow outcomes across the whole journey.

Control stays with your team

Give AI useful work without giving up the rules

Zeltino is designed around approved knowledge, explicit behavior, and clear handoff points. Your team decides what the agent can say, what it should collect, and when a person needs to step in.

Approved sources: Choose the website pages and text sources the agent can rely on.
Boundaries and fallback: Set the response limits and the safe next step when certainty is low.
Human visibility: Keep important conversations reviewable and ready for the right owner.