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ChatFlowsWith FlowSense

Guided chat flows that follow the conversation.

Start from a template in minutes, or build advanced journeys visually. FlowSense, the AI layer inside every flow, understands what the visitor is really saying, so a question is never mistaken for an answer and the flow never loses its place.

Get started See how FlowSense works
  • 9 ready-made templates
  • Visual builder
  • AI that keeps the flow on track
The problem with scripted flows

Real visitors don’t follow the script. Your flow shouldn’t break when they don’t.

A scripted flow treats whatever comes next as the answer. Visitors ask why, change topic, make typos, or come back later, and the script saves the wrong thing or starts over.

A scripted flow

What’s your email?

Why do you need my email?

Thanks! We’ll be in touch.

Saved as email“Why do you need my email?”
  • The question is stored as the answer
  • The visitor’s concern is ignored
  • Your team gets a lead it can’t contact
Zeltino with FlowSense

What’s your email?

Why do you need my email?

To send your quote. Which email should we use?

anna.parker@studio.pl

Saved as emailanna.parker@studio.pl
  • The question gets a real answer
  • The flow waits for the actual detail
  • Only a valid email is saved
Meet FlowSense6 safeguards

The AI knows where it is in the flow. And what each message really means.

FlowSense gives the AI the full flow context on every turn: which questions are open, what has been captured, and what the visitor asked before. Every captured detail is then checked by the platform before anything is saved.

  1. 01

    Tells answers from questions

    “Why do you need that?”, “Not now” or an unrelated reply gets a natural response. The question stays open instead of being filled with the wrong text.

  2. 02

    Answers detours, keeps its place

    Visitors can ask about delivery or pricing mid-flow. The AI answers from your knowledge, then returns to the step that is still waiting.

  3. 03

    Checks every detail before saving

    Emails, phone numbers, websites and numbers are validated by the platform, not just the AI. An invalid value is never stored as a lead.

  4. 04

    Keeps parallel requests apart

    A visitor can open a quote request and a booking in one chat. Each answer goes to the right request, and if it’s unclear, the AI asks which one they mean.

  5. 05

    Picks up unfinished requests

    Started a request and wandered off? The AI can offer to continue it later, with a simple yes or no, reusing details the visitor already gave.

  6. 06

    Only confirms what really happened

    Confirmations are based on recorded outcomes. The AI never claims a booking, callback or saved detail that didn’t actually happen.

Start in minutes9 templates

Ready-made flows for the outcomes you care about

Pick a template, adjust the questions and wording, and go live. Every template runs with FlowSense from the first conversation.

Go further

A visual builder for advanced journeys

When a template isn’t enough, open the visual builder. Combine triggers, questions, branches and actions into a path that matches how your business handles enquiries.

Triggers
AI intent in the visitor’s own words, keywords, or a smart greeting on chosen pages
Questions
Choice questions that branch the path, and detail questions for emails, phones or free text
Actions
Send a message, show a lead form, offer a meeting, apply a category and notify the team
Zeltino automation builder with an AI intent trigger, branching questions, and lead capture actions
Automation builderBranching pathsEach branch follows a process you define.

ChatFlows questions

See where Zeltino fits your website

Start a 7-day free trial and set it up yourself, or book a short product demo to see Zeltino on your website first.

Start free trial Book a demo
  • Tailored to your website
  • No preparation required
  • No obligation
  • Launch in minutes. Add your website and start with the knowledge already there.
  • Test real conversations. See what visitors ask and how Zeltino guides them forward.
  • Judge it by outcomes. Review captured enquiries, bookings, and support conversations.