Fill your calendar,
not your reception’s phone line
Zeltino answers patients’ practical questions from your own pages and books the
right appointment type into your live availability, day or night, so your
reception can focus on the people in the waiting room.
A patient asks a question, picks a free time, and books an appointment directly in chat.
Where appointments get lost
Patients choose the clinic that answers first
Most patient questions are practical, and most of them arrive when your team is
busy or gone for the day.
01
The phone line is busy
At peak hours, callers wait or hang up, and a patient ready to book tries the next clinic on the list.
02
The same questions, all day
Prices, preparation, parking, and accepted insurance take reception time away from patients on site.
03
Evening interest goes cold
Patients research in the evening. A contact form answered the next afternoon rarely becomes a visit.
How it works for your practice3 steps
Answer, book the right visit, arrive prepared
01Answer
Answer practical questions, never medical ones
Zeltino answers from the pages you approve: prices, preparation, opening
hours, location, and accepted insurance. Set the subjects it must not discuss,
such as symptoms, diagnoses, or treatment, and it offers a consultation instead.
Answers only from your approved pages
Medical subjects kept out of bounds
A consultation offered instead of guessing
How much is a first dermatology visit, and do you accept private insurance?
A first consultation is €120 and takes 30 minutes. We accept most private insurers; please bring your card.
Answered fromPrice listInsurance
Excluded subject
Diagnosis & treatment advice→ Offer a consultation
02Book
Book the right appointment type, with the right specialist
Create a meeting type for each kind of visit, with its own duration, buffers,
minimum notice, and booking window. Patients pick a free time from your live
availability, shown in their own time zone, and get an instant confirmation.
Separate types for first visits, follow-ups, and procedures
Buffers between visits and minimum notice
In-person, phone, or video appointments
Can I book a first visit with a dermatologist this week?
Of course. Here are Dr. Weber’s free times for a 30-minute first visit.
Collect intake details and consent before the visit
Add up to eight booking questions, such as the reason for the visit or a
referral, and consent checkboxes with links to your own policies. Patients who
prefer a call can request a callback instead.
Up to eight booking questions per appointment type
Consent checkboxes with your policy links
Callback requests for patients who prefer the phone
Before your visit
First visit · Dr. Weber · Thu 16 Oct, 10:00
I agree to the processing of my data for this appointment. Privacy policy
Confirm appointment
What reception receives
Every booking arrives with its context
Appointments booked through Zeltino stay connected to the conversation and the
answers the patient gave, so the team knows what the visit is about.
The conversation
See what the patient asked and what Zeltino answered.
Intake answers
Booking questions and consent sit next to the appointment.
Booking status
Track upcoming, completed, cancelled, and rescheduled visits.
Today’s new bookings4 overnight
Laura SchmidtFirst visit · Thu, 10:00Confirmed
Booked from chat
“Can I book a first visit with a dermatologist this week?”
Reason
Skin check
Referral
From GP
Consent
Given
Tom KellerFollow-up · Fri, 08:30Confirmed
Mia WagnerCallback request · 22:15Call back
See where Zeltino fits your website
Start a 7-day free trial and set it up yourself, or book a short
product demo to see Zeltino on your website first.
No. It answers practical questions from the pages you approve, such as prices, preparation, opening hours, and accepted insurance. You set the subjects it must not discuss, such as symptoms or treatment, and it offers a consultation or a callback instead.
Yes. Create a meeting type for each kind of visit, with its own duration, buffers, minimum notice, booking window, and location. Each can have its own booking questions and a custom availability for a specific host.
Yes. Booking uses your live availability, so patients can pick a free time at any hour. Outside business hours, visitors also see when your team is back and how soon they usually reply.
You decide which details are collected and add consent checkboxes with links to your own policies. You can also set topics the assistant should avoid, such as symptoms or treatment advice. Your organisation remains responsible for its own compliance decisions.
Integrations with your CRM or practice-management software are scoped and built with our team on the Custom plan.
