Zeltino is sold through Paddle.com, our online reseller and Merchant of Record. Paddle handles payments, invoices, and refunds for all Zeltino orders.
1. Free trial
You can try Zeltino for free before you buy. Please use the trial to check that Zeltino meets your needs before choosing a paid plan.
2. Subscriptions
Payments are generally non-refundable. You can cancel at any time from your account. Your plan stays active until the end of the period you have already paid for, and you will not be charged again.
3. When we refund
We will refund a payment if:
- you are entitled to a refund under the consumer laws that apply to you;
- you were charged in error, for example a duplicate charge; or
- Zeltino has a serious technical problem that we cannot fix within a reasonable time.
4. How to request a refund
Request a refund within 14 days of the payment, by emailing support@zeltino.com, through the Help option in your Zeltino account, or by contacting Paddle at paddle.net. Approved refunds are returned to the original payment method.
5. Your rights
This policy does not limit any rights you have under applicable law. Refunds are also subject to Paddle’s Buyer Terms.
This document is designed to be clear and concise. If an order form or data processing agreement applies, it may include additional terms.