Review, refresh, and remove website sources
Keep imported website knowledge accurate by checking status, refreshing changed pages, and removing obsolete sources.
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Your public website will change over time, and the assistant's knowledge needs to keep up with the pages you have chosen. A short maintenance routine helps prevent an old policy, moved page, or duplicate source from competing with the answer your team currently supports.
This guide explains how to read source status, refresh changed pages, remove obsolete sources, and resolve conflicts without losing track of the authoritative version.
In this article, you'll learn:
- How to read website source status
- How to refresh a changed page
- How to remove an obsolete source
- How to resolve duplicate or conflicting information
- When a private text source is a better fit
Review source status#
Open Settings > Learning data > Website links to see the current source set. Each row shows the address, source hint, status, and relevant timestamps, giving you a quick view of what is ready and what still needs attention.
- Fetching means the page is still being retrieved or processed.
- Fetched or Complete means it is ready for use.
- Needs refresh means it should be processed again.
Do not evaluate an updated answer while the source is still processing. Wait for a ready state so you are testing the version Zeltino can actually use.
Refresh a changed page#
Refreshing tells Zeltino to retrieve and process the public page again. Use it after the page content changes while the URL stays the same.
- Open Website links.
- Find the source whose public content changed.
- Select Refresh.
- Wait for processing to finish.
- Test the changed fact and a related follow-up in the installed widget.
Refresh after material changes such as new pricing, a revised return window, changed service areas, or updated operating hours. If the page moved to a different URL, add the new address and remove the old source instead of refreshing a redirect indefinitely.
Remove an obsolete source#
Remove a source when the page is no longer approved, no longer public, or fully replaced by a better source.
- Find the source on Website links.
- Select Remove.
- Confirm the action if prompted.
- Test the affected topic again using the remaining sources.
Removing a source stops it from belonging to the project's current knowledge set. It does not rewrite earlier conversations. Before removing an authoritative page, make sure another current source covers any answer customers still need.
Resolve duplicate or conflicting information#
Conflicts are easier to solve in the source set than through behaviour instructions. When two sources disagree:
- Identify the version your team currently follows.
- Update the public canonical page if necessary.
- Refresh the canonical source.
- Remove or correct competing sources.
- Test exact values and exceptions, not only a general question.
Do not try to resolve a factual conflict with a behaviour instruction. Business facts belong in website or text sources.
When to use a text source instead#
Sometimes the website is not the right home for the answer. Create a private text source when the approved information should not appear publicly, or when the public page does not state the operational detail clearly. See Add private business knowledge.